Business Management Systems maintain a Technical Support Department so as, in the first instance, to extend to our Customers the warranty services provided by the manufacturer of any product we supply.

What is a Warranty?: A Warranty is a commitment from the Manufacturer to replace any component which fails, without cost, within the period and under the terms of the warranty. It does not deal with the effect on or cover the use of application software or data and is not a service agreement. If you require additional services you should consider purchasing a service agreement.

Warranty service meets the needs of many Customers. Different types of warranty cover are provided by Manufacturers'. This will often depend on the type of product. Some Manufacturers offer a return to bench warranty. Others will offer an on-site agreement or the option to upgrade to an on-site service agreement. Others will offer an on-site warranty or service agreement with quoted response times. Again the option frequently exists to upgrade the warranty to improve service type or response times. So, it is important to know what type of warranty or service agreement you have and what type of service you require.

If you are using a Portable computer, for example, or a printer, a standard Return-to-Bench warranty may be all you need as the products are generally easily transported. On the other hand, if you have a desktop computer, server or large printer they are not so easily transported and an on-site warranty could be important to you.

TOSHIBA Warranty: Toshiba provide a one or three year, Parts and Labour, Return to Bench, warranty on their Portable computer range as standard. Business Management Systems can can provide that warranty service either directly to the end-user or through a reseller. A next business day on-site warranty is available from Toshiba for their Portable Computer users as an upgrade and may be purchased as a product from our Sales Team.

Other Manufacturer's Warranty: In the even that a user with a Manufacturer's warranty should have a problem with any product other than Toshiba (see above) they should telephone the Manufacturer’s Service Support line and report the problem. They will be given instructions about what to do at that point. Contact details should be found in the documentation supplied with the product. If an on-site service agreement is in place the user can expect to have a Service Engineer from the Service Centre visit their premises and rectify the problem.

If you should have a problem with this procedure for any product we have supplied please contact our Service Centre on 01-4505277 and we will endeavour to rectify the problem for you.

Returning goods to Business Management Systems for Service under Warranty:
If you wish to return goods to us for service please refer to Returning goods for Service.

Post-Warranty Service

 
Maintenance Service

Consider, for example, a problem with a disk drive on a computer which necessitates it’s replacement. Under warranty an Engineer will replace the disk drive but do no more. It remains the responsibility of the user to maintain security copies of software and data... and to reinstate those on the new disk drive. Fine if you know how... but many do not... they feel their expertise lies in their core business and rely on a Maintenance Agreement with our Company to assist them in returning their system to a working state in the shortest possible time. However, the onus still lies with the user to ensure they can provide an adequate security backup of their files which can be used by the engineer to recover their data.

Please ask for details.

Returning Goods for Service

Machine Repair Request Form.doc:

Our Service Department is available to ensure you get maximum benefit from any product we have supplied to you. We will also service any Toshiba Computer product whether or not we have supplied it.

If you wish to retun an item, which we have supplied to you, or any Toshiba computer product, to us for service within or outside warranty you must complete all required headings on the above Repair Request Form and then return the item to us with that form attached. Goods Inwards will NOT accept an item which is not accompanied by a Repair Form. You could email a request or the form in advance to technical@bms.ie  or contact our Service Department on 01-4505277.

IMPORTANT CUSTOMER NOTICE
Business Management Systems will NOT accept responsibility for loss or damage to software or data on any computer while in the course of service. It is the responsibility of the owner to ensure that they have adequate backups of software/data taken from the computer BEFORE sending it to us for service.