Established in 1982, BMS (Business Management Systems) were...

• one of the first suppliers of PCs,
• the first to introduce laptops in to Ireland and the first laptop service centre,
• one of the first to offer and maintain PC based networks and
• the first to produce/launch a PC based multi-user accounting system in Ireland.

That's a lot of history which only goes to show our pedigree and experience but in an ever changing world of technology we never stand still.

Business Management Systems invest a considerable sum annually to provide a high quality post sale service.

This service is available to our Customers or any user of a Toshiba, Sony or other brand of Notebook PC in Ireland through our award winning Service Centre.

A fundamental principle of our Service Centre is the wish to make a quality service available to our Customers... not just a telephone Call Centre (which is so often the cause of frustration), but a personalised service for our Customers where they can discuss and receive advice on a problem from a qualified Engineer who may well be the same person who carries out a repair, if that is required. Visitors are also welcome to our service centre

 

Toshiba Authorised Warranty and Out of Warranty Repair and Maintenance Services	Sony Authorised Out of Warranty Repair and Maintenance Services	We also service any Computer/Laptop/Server regardless of where it has been purchased

Warranty Service

Business Management Systems maintain a Technical Support Department so as, in the first instance, to extend to our Customers or in the case of Toshiba laptops to ANY user regardless of whether purchased from us or not, the warranty services provided by the manufacturer.

What is a Warranty?: A Warranty is a commitment from the Manufacturer to replace any component which fails, without cost, within the period and under the terms of the warranty. It does not deal with the effect on or cover the use of application software or data and is not a service agreement. Our technical staff can assist in resolving the effect of any failure, where required.

Warranty service meets the needs of many Customers. Different types of warranty cover are provided by Manufacturers'. This will often depend on the type of product. Some Manufacturers offer a return to bench warranty. Others will offer an on-site agreement or the option to upgrade to an on-site service agreement. Others will offer an on-site warranty or service agreement with quoted response times. Again the option frequently exists to upgrade the warranty to extend the warranty period, improve service type or response times. So, it is important to know what type of warranty or service agreement you have and what type of service you require.

If you are using a Portable computer, for example, or a printer, a standard Return-to-Bench warranty may be all you need as the products are generally easily transported. On the other hand, if you have a desktop computer, server or large printer they are not so easily transported and an on-site warranty could be important to you.

TOSHIBA Warranty: Toshiba provide a one or three year, Parts and Labour warranty on their Portable computer range as standard. Business Management Systems can can provide that warranty service either directly to the end-user or through a reseller. A next business day Toshiba on-site warranty is available for their Portable Computer users as an upgrade and may be purchased as a product from our Sales Team.

Other Manufacturer's Warranty: In the even that a user with a Manufacturer's warranty should have a problem with any product other than Toshiba (see above) they should telephone the Manufacturer’s Service Support line and report the problem. They will be given instructions about what to do at that point. Contact details should be found in the documentation supplied with the product. If an on-site service agreement is in place the user can expect to have a Service Engineer from the Service Centre visit their premises and rectify the problem.

If you should have a problem with this procedure for any product we have supplied please contact our Service Centre on 01-4505277 and we will endeavor to rectify the problem for you.

Returning goods to Business Management Systems for Service under Warranty:
If you wish to return goods to us for service please refer to Returning goods for Service.

Post-Warranty Service

Any Customer who has a problem with a product we have supplied, which is outside it's warranty period, should take the course of action.

Toshiba, Sony or other Portable Computers:
In the event that a user of a Toshiba, Sony or other Portable Computer in the Republic of Ireland should have a problem which is not covered by warranty, where a service agreement does not exist for the product, whether or not we have supplied it, they should contact our Service Centre on 01 - 4505277 and make arrangements to return the product to us for chargeable service.

Other Products
In the event of requiring service for any other product we have supplied or difficulty with any of the above procedures please contact our Service Centre on 01 - 4505277 who will be happy to assist.

Maintenance Service

Where the manufacturer’s warranty service is not sufficient to meet the demands of a Customer, Business Management Systems can offer a full telephone and/or on-site Maintenance Service tailored to meet the Customers need. 

Consider, for example, a problem with a disk drive on a computer which necessitates it’s replacement. Under warranty an Engineer will replace the disk drive but do no more. It remains the responsibility of the user to maintain security copies of software and data... and to reinstate those on the new disk drive. Fine if you know how... but many do not... they feel their expertise lies in their core business and rely on a Maintenance Agreement with our Company to assist them in returning their system to a working state in the shortest possible time. However, the onus still lies with the user to ensure they can provide an adequate security backup of their files which can be used by the engineer to recover their data.

Please ask for details.

Returning Goods for Service

Machine Repair Request Form.doc:

Our Service Department is available to ensure you get maximum benefit from any product we have supplied to you. We will also service any Toshiba Computer product whether or not we have supplied it.

If you wish to return any Toshiba, Sony or other laptop to us for service within warranty (Toshiba only) or outside warranty you must complete all required headings on the above Repair Request Form and then return the item to us with that form attached. Goods Inwards will NOT accept an item which is not accompanied by a Repair Form. You could email a request or the form in advance to technical@bms.ie  or contact our Service Department on 01-4505277.

IMPORTANT CUSTOMER NOTICE
Business Management Systems will NOT accept responsibility for loss or damage to software or data on any computer while in the course of service. It is the responsibility of the owner to ensure that they have adequate backups of software/data taken from the computer BEFORE sending it to us for service.

Data lost? Back-up failed? Nearly 20 years experience at Ontrack proves it happens. Data loss affects entire business networks, not simply individual users or departments.

Through our relationship with Ontrack Data Recovery, we can now offer a full range of solutions to address your data loss needs. This means that Business Management Systems offers you an efficient solution to transform your data loss disasters into procedures.

To contact us call: 00353-1-4505277, or if you would prefer to contact Ontrack directly, please ensure you mention the following code for a free upgrade to an accelerated service level: BMS100.

Ontrack can recover from virtually any failure, media type and operating system.

24 hour multilingual support lines: